Contact support
Last updated 9 Nov 2026
Write to support@binedge.net. We reply by email.
What to include
Section titled “What to include”- Your space name, such as
k3x9q2m7. - The full URL that failed, including everything after
?. Signed URLs are only valid untilexp, so a URL you send us cannot be used after it expires. - The time of the request in UTC, and the HTTP status and error body you received.
- For uploads: the client you use (browser, iOS, Android or tus client), the file size and the
Content-Type.
Do not send your signing keys. We never ask for them.
Other addresses
Section titled “Other addresses”| Address | For |
|---|---|
| sales@binedge.net | New accounts, quotes and changes to your plan |
| abuse@binedge.net | Reports about files delivered from a binedge.net address, also through the report form |
Service status is published at status.binedge.net.