binedge

Abuse Reporting and Handling

Effective 9 November 2026

binedge is operated by IronPeak Trading - F.Z.E, a Free Zone Establishment with limited liability registered in the Ajman Free Zone under licence and registration number 57224, with its office at Office C1-1F-SF11725, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates.

This page explains how to report a file delivered through binedge and what we do with the report.

1. What we can act on

binedge stores files for its customers and delivers them from hostnames ending in .binedge.net, such as https://<identifier>.edge.binedge.net/... and https://<identifier>.vault.binedge.net/.... We can disable access to a specific file stored with us and remove it from edge caches.

We do not run our customers’ websites or apps. If the problem is the page or app that shows the file, rather than the file itself, report that page to its operator or hosting provider as well. We will still act on any file delivered from a binedge.net hostname.

2. How to report

Email abuse@binedge.net or use the report form on our website. Include:

  1. The full address of each file, starting with https:// and with a hostname ending in .binedge.net. For private links, send the whole link including everything after ?, so that we can identify the file.
  2. The category: child sexual abuse material, non-consensual intimate imagery, pornography, gambling or lottery, copyright or trademark infringement, malware, phishing, fraud, threats or violence, exposure of private information, or other content prohibited by the Acceptable Use Policy or the law.
  3. A description of the problem and any evidence, such as screenshots, the page where you found the file, or the time you accessed it.
  4. Your name and an email address where we can reach you.

Do not attach or forward images of child sexual abuse. Send only the addresses.

2.1 Additional details for intellectual property claims

For copyright or trademark claims, also include:

  • identification of the work or trademark you say is infringed;
  • your relationship to the rights holder, and your authority to act for them if you are not the rights holder;
  • a statement that you believe in good faith that the use is not authorised by the rights holder, its agent or the law;
  • a statement that the information in your report is accurate; and
  • your physical or electronic signature.

We handle these claims in line with Federal Decree-Law No. 38 of 2021 on Copyrights and Neighbouring Rights of the United Arab Emirates and the law that applies where the file is delivered.

3. How we handle a report

  1. Receipt. We reply to the address you gave to confirm that we received the report. Reports with no binedge.net address are closed with an explanation.
  2. Identification. We check that each address is delivered by binedge and identify the customer and the file.
  3. Urgent categories. For child sexual abuse material, active malware or phishing, and threats to someone’s safety, we disable access to the file straight away, notify the customer and, where required, report to the competent authorities.
  4. Other categories. We forward the report to the customer and ask it to remove the file or explain why the file is lawful within two business days. If the customer does not respond, or the file clearly breaches the Acceptable Use Policy or the law, we disable access to it.
  5. Outcome. We tell you what action was taken.

Disabling access means the file is no longer delivered from its binedge.net address: we remove it from our storage or block it, and purge cached copies from the ESA edge network. Signed links to the file stop working.

4. What we share with the customer

We forward the content of the report to the customer so that it can act. We include your name and email address, unless you ask us not to. For intellectual property claims we always include them, because the customer needs them to respond or to send a counter-notice. We do not forward reports about child sexual abuse material to the customer.

5. Counter-notices

A customer who believes a file was disabled by mistake, or is authorised to use the material, can send a counter-notice to abuse@binedge.net explaining why, with its contact details and signature. We send the counter-notice to the person who made the report. If that person does not tell us within ten business days that they have started legal proceedings, we may restore access to the file.

6. Repeat breaches

We end the service for customers who repeatedly upload infringing or unlawful files, or who do not respond to reports, as set out in the Terms of Service and the Acceptable Use Policy.

7. Requests from authorities

Law enforcement and other authorities should send requests to abuse@binedge.net with the legal basis for the request. We respond to requests that are valid under the law that applies to us, and we notify the customer concerned unless the law or the request prohibits it.

8. Security vulnerabilities

To report a security vulnerability in binedge itself, follow the contact details in https://www.binedge.net/.well-known/security.txt.

9. Language

This page is published in English and Simplified Chinese. If the two versions differ, the English version prevails.