binedge

Terms of Service

Effective 9 November 2026

These Terms of Service (“Terms”) govern your use of binedge. binedge is operated by IronPeak Trading - F.Z.E, a Free Zone Establishment with limited liability registered in the Ajman Free Zone under licence and registration number 57224, with its office at Office C1-1F-SF11725, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates (“binedge”, “we”, “us”).

“You” means the company or person that has agreed to use binedge with us. If you accept these Terms on behalf of a company, you confirm that you have authority to bind it.

1. The agreement

1.1 binedge is provided only to customers who have agreed an order with our sales team (sales@binedge.net). There is no self-service sign-up.

1.2 The agreement consists of your order, these Terms, the Acceptable Use Policy and the Privacy Policy. If your order conflicts with these Terms, the order prevails for that point.

2. The service

2.1 binedge stores your files, delivers them and receives your analytics events through hostnames under binedge.net. It consists of:

  • Storage: your files are kept in object storage operated for us by Alibaba Cloud in Singapore. Each customer can have a public bucket, a private bucket, or both.
  • Delivery: files are delivered through the Alibaba Cloud Edge Security Acceleration (ESA) edge network. Files in a public bucket are served from your edge hostname. Files in a private bucket are served from your vault hostname only through signed links that expire, and support byte-range requests so that audio and video can be played from any position.
  • Uploads: your applications issue signed upload links on your upload hostname. A signed upload link fixes the destination path, the allowed content types, the maximum size and the expiry time. Files can be sent in one request or with resumable uploads under the tus 1.0 protocol. Where the declared content type is one we can recognise from the first bytes of a file, we reject files whose first bytes do not match it.
  • Image processing: images can be resized, cropped (centred or by attention-based smart cropping), converted to JPEG, PNG, WebP or AVIF, and set to a quality level. Processed images are rotated according to their EXIF orientation, and EXIF, XMP, IPTC and ICC metadata are removed from the processed output. The original file is not changed.
  • Behavioural analytics: your web pages, apps and servers send events to your collect hostname. Each event is stored with all the properties sent with it in your analytics project. You analyse events, funnels, retention and web page heatmaps in the analytics console, using accounts we create for the people you name.

2.2 For files, binedge does not provide a web console, file browser, video transcoding, watermarking or document conversion. Features not described in this section are not part of the service unless your order says so.

3. Hostnames and signing keys

3.1 We assign you a customer identifier and the hostnames <identifier>.edge.binedge.net, <identifier>.vault.binedge.net, <identifier>.upload.binedge.net and <identifier>.collect.binedge.net, according to the buckets and analytics in your order.

3.2 We give you signing keys. Your applications use them to sign upload links, private download links and image processing links. A link signed with your key is treated as your instruction. You are responsible for every link signed with your keys and for every file uploaded through those links.

3.3 You must keep your signing keys secret and give them only to systems that need them. Tell us at support@binedge.net without delay if a key may have been exposed. We will issue a new key and stop accepting the old one.

3.4 Anyone who holds a valid signed link can use it until it expires. Choose expiry times that suit how sensitive the file is.

4. Your content

4.1 You keep all rights in the files you upload and the analytics events you send (“Your Content”). You grant us a licence to store, copy, cache, process and transmit Your Content only as needed to provide binedge to you and to comply with law.

4.2 We do not monitor Your Content. We may access it when you ask us to, when we handle a report under the Abuse Reporting and Handling policy, or when the law requires.

4.3 How files behave in the service:

  • Uploading a file to an existing path replaces the earlier file.
  • Resumable upload sessions are valid for 24 hours. Parts of uploads that were never completed are deleted automatically after one day.
  • Public files and processed images are cached at ESA edge locations. After you delete or replace a file at its origin, cached copies can still be served until they expire, unless we purge them. Publish changed content under a new path.

4.4 binedge stores your files in redundant cloud storage, but it is not a backup service. Keep your own copies of files you cannot afford to lose.

5. Your responsibilities

5.1 You must use binedge in line with the Acceptable Use Policy and applicable law, including laws on intellectual property, data protection, sanctions and export control. You are responsible for your users’ use of the files and links you provide.

5.2 Where Your Content includes personal data, you are responsible for giving the required notices and having a lawful basis for processing it, including any consent your users must give before your pages or apps send analytics events. We process that data on your behalf as described in the Privacy Policy.

5.3 You must respond to abuse reports that we forward to you within the time stated in the Abuse Reporting and Handling policy.

6. Fees and payment

6.1 Fees, billing period and payment terms are set out in your order. Usage is measured by our own records of storage, requests, data transferred and analytics events received.

6.2 Fees exclude taxes. Where value added tax or another tax applies, we add it to the invoice.

6.3 If an invoice remains unpaid 15 days after its due date, we may suspend the service after notifying you by email.

7. Availability and changes

7.1 We use reasonable efforts to keep binedge available and to announce planned maintenance in advance. Service levels and service credits apply only if your order includes them. Current status is published at https://status.binedge.net.

7.2 We may change or improve the service. If a change removes a feature you use or requires you to change your integration, we will tell you by email at least 30 days in advance, unless a shorter period is required for security or legal reasons.

8. Suspension

We may suspend all or part of the service, or disable access to specific files, if:

  • you or your users break the Acceptable Use Policy;
  • your use threatens the security, integrity or availability of binedge or of other customers;
  • we are required to do so by law or by a competent authority; or
  • fees are overdue as described in section 6.3.

We will limit the suspension to what is needed, tell you the reason unless the law prevents it, and restore the service once the cause is resolved.

9. Term and termination

9.1 The agreement runs for the term stated in your order. Either party may end it as stated in the order, or with immediate effect by written notice if the other party materially breaches these Terms and does not fix the breach within 30 days of being notified.

9.2 We may end the agreement with immediate effect if you repeatedly or seriously break the Acceptable Use Policy.

9.3 After the agreement ends, your files remain available for download through signed links, and your analytics data remains available in the analytics console, for 30 days. After that we delete Your Content and revoke your signing keys, hostnames and console accounts.

10. Confidentiality

Each party will keep the other party’s non-public information confidential and use it only for the purposes of the agreement. Signing keys and Your Content are confidential information. This obligation does not cover information that is public or that a party is required by law to disclose.

11. Disclaimer

Except as stated in your order, binedge is provided “as is”. We do not promise that it will be uninterrupted or error-free, or that it will suit a particular purpose.

12. Limitation of liability

12.1 Neither party is liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss.

12.2 Our total liability under the agreement in any 12-month period is limited to the fees you paid us for binedge in the 12 months before the event that gave rise to the claim.

12.3 These limits do not apply to liability that cannot be limited by law, to fraud, or to your payment obligations.

13. Indemnity

You will compensate us for claims by third parties, and for fines imposed by authorities, that arise from Your Content or from your or your users’ breach of the Acceptable Use Policy.

14. Governing law and disputes

These Terms are governed by the laws of the Emirate of Ajman and the federal laws of the United Arab Emirates. The courts of the Emirate of Ajman have exclusive jurisdiction over any dispute arising from them.

15. Changes to these Terms

We may update these Terms. We will email you material changes at least 30 days before they take effect. The date at the top of this page shows when the Terms were last changed.

16. Language

These Terms are published in English and Simplified Chinese. If the two versions differ, the English version prevails.

17. Contact

IronPeak Trading - F.Z.E, Office C1-1F-SF11725, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates. Licence and registration number 57224.